I was so excited when I went to my local Chick-fil-A for breakfast and saw them promoting the Chick-fil-A Mobile Ordering App. I definitely frequent Chick-fil-A a few times a week for breakfast and lunch. I’m more pressed for time in the mornings when I’m in route taking my son to school, trying to beat traffic, grab breakfast and make it on the carpool before 8:50 a.m. School starts promptly at 9:00 a.m. There are mornings when the Drive-Thru line is wrapped around the building and it’s quicker to park and go inside to do carry out. So, yesterday while getting breakfast I had to ask a Team Member (on the Drive-Thru Line) how mobile ordering worked before I decided to download the app and take it for a test drive! So, it was explained that you download the app. The closest Chick fil-A location will pop up. If you don’t have an account, you’ll need to create one. You also have the option to sign in using Facebook. Once your account is created, you can add a profile pic and it will be personalized based on the information you put in. You can add funds by transferring from a gift card or using a credit card. Minimum balance that can be added is $10.00 and the maximum balance is $200.00. *Mobile Pay funds may not be used to purchase gift cards.
Once you add funds, you are able to place your order through the app. You can also add special instructions and choose how you would like to pick up your order. Some locations have curb side service in addition to carry out. Once you have placed your order, you can submit your order and pay directly from the app. You can check-in once you’ve arrived at the restaurant so they can begin preparing your order. When you get there, go to the pick-up line and your order will be handed to you. Now, I had to test this theory because you know that with my crazy schedule, four kids and whatever else come my way CONVENIENCE is always a priority to me. This all sounded too good to be true. So, I downloaded the app and followed all the prompts to get it all set up. I added $10.00 to my balance. I ordered a Regular Frosted Lemonade and 8 Chick-fil-A Nuggets. My order totaled $6.11. I was about ten minutes away from the location when I placed my order. Once I got there I proceeded to check-in and then went straight to the pick-up line. I was greeted by a Team Member and they asked if I needed to order and I told them I had ordered using the mobile app. They seemed pleased and thanked me for using it! Another customer was in front of me and said… “You ordered using the Chick-fil-A Mobile Ordering App?” and I quickly explained. She seemed surprised.
Not even a MINUTE later my food was handed to me! I almost couldn’t contain my excitement. Now, let me tell you about the Chick-fil-A location closest to my home. It’s BUSY! It doesn’t matter what time of day you go to visit, you usually see a line. It’s in the heart of RTP (Research Triangle Park) and in the middle of several hotels as well as corporate businesses in the park. So, whether it’s breakfast, lunch or dinner… It’s packed! However, I’ve never had a bad experience and they have TOP NOTCH customer service. They seem to have things under control and it’s always moving smoothly. I’m always greeted and it’s genuine NOT a forced this is my job and I’m just saying this because I have to. I remember when they were hiring recently I was grabbing breakfast on the Drive-Thru and the person at the window asked if I had any children. I said yes, four. She proceeded to ask their ages and if they had jobs. I answered her and said no and she handed me an invitation to their recruitment open house. It was the funniest thing and I told her I had two teenagers she could have. Lol! I love a team with great personalities. This is truly a game changer for me! I can shave off a few minutes of my morning commute and getting mini me off to school by using the mobile ordering app. I LOVE skipping lines!
It’s very user friendly and I’ve shared some screen shots of my experience! The Chick-fil-A Mobile Ordering App is available to download in the Apple App Store and for Android on Google Play. I will be using this from now on even during my lunch break (at a variety of locations) and when I’m ordering for corporate events. Thank you Chick-fil-A! You’ve totally won me over with this app. Signed a Full Time Working Mom of four, Wife to One and Entrepreneur = One BUSY Woman! #NotSponsored